gd99 Privacy Policy

1. Introduction

Welcome to gd99 — Bangladesh's trusted online casino and sports betting platform. We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all users who access or use gd99 through our website at gd99.lat, including players from Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it. We update this policy periodically to reflect changes in law, technology, and our operational practices. The date at the top of this page indicates when it was last revised.

2. Information We Collect

To provide you with a safe, enjoyable, and compliant betting experience, gd99 collects the following categories of personal information:

• Identity information: full name, date of birth, national ID or passport details (required for age and identity verification — players must be 21+).
• Contact information: email address, mobile phone number, and residential address in Bangladesh.
• Financial information: payment method details such as bKash, Nagad, or Rocket mobile wallet numbers, and Visa/Mastercard information used for deposits and withdrawals.
• Account activity data: game history, betting records, session logs, transaction history, and bonus usage information.
• Technical data: IP address, device type, operating system, browser type, and cookies or similar tracking technologies used to improve your experience.

3. How We Use Your Information

gd99 processes personal data only for clearly defined, legitimate purposes. We do not use your information beyond what is necessary to deliver and improve our services. The primary purposes for which we use your data include:

• Account setup and management: creating and maintaining your gd99 player account, verifying your identity, and enabling secure logins.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely and efficiently.
• Customer support: responding to your queries, complaints, and support requests submitted via email or live chat within Bangladesh Standard Time (BST, UTC+6) business hours.
• Legal compliance and fraud prevention: meeting our obligations under applicable regulations, preventing fraud, and conducting responsible gaming checks.

4. Cookies and Tracking Technologies

gd99 uses cookies and similar technologies to deliver a personalised, responsive experience on our platform. Cookies are small text files placed on your device when you visit gd99.lat. They help us remember your preferences, keep you logged in securely, and understand how players navigate the site so we can continue to improve it.

We use essential cookies (required for core site functionality), performance cookies (to analyse site traffic and usage patterns), and functional cookies (to remember your language and display preferences). We do not use third-party advertising cookies to track you across external websites. You may manage cookie preferences through your browser settings; however, disabling essential cookies may affect your ability to use certain features of gd99.

5. Data Sharing and Third Parties

gd99 does not sell, rent, or otherwise disclose your personal information to unaffiliated third parties for their own marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform, subject to strict confidentiality obligations. These categories include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard infrastructure partners who facilitate transactions on your behalf.
• Identity verification providers: KYC service partners who verify that users meet the 21+ age requirement and pass identity checks.
• Regulatory and law enforcement authorities: where gd99 is required by applicable law or valid legal process to disclose certain information.

6. Data Retention

gd99 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected. In practice, this means we keep account information and transaction records for a minimum period required by applicable financial and gaming regulations. After the applicable retention period expires and there is no legitimate ongoing purpose for holding your data, we will securely delete or anonymise it.

If you close your account with gd99, we will retain certain records as required by law or to resolve any outstanding disputes, but active marketing or personalisation data will be removed within 30 days of the account closure request being confirmed.

7. Security Measures

Protecting your data is a core operational priority at gd99. We implement a multi-layer security architecture designed to prevent unauthorised access, accidental loss, or unlawful processing of your personal information. Our current security measures include:

• SSL/TLS encryption on all data in transit between your device and our servers, ensuring communications cannot be intercepted.
• Encrypted storage for sensitive fields such as passwords, payment wallet numbers, and identity document references.
• Access controls and role-based permissions ensuring only authorised gd99 staff can view player account details, and only when operationally necessary.
• Regular security reviews and vulnerability assessments to proactively identify and address potential risks before they affect users.

8. Your Rights as a User

gd99 respects your rights regarding your personal data. Regardless of where you are located in Bangladesh — whether in Dhaka, Rajshahi, Barisal, Rangpur, or Mymensingh — you are entitled to exercise the following rights in connection with the personal information we hold about you:

Right of access: request a copy of the personal data we hold about you. Right to rectification: ask us to correct inaccurate or incomplete information. Right to erasure: request that we delete your personal data where there is no legitimate reason for us to continue processing it. Right to restriction: ask us to suspend processing your data while a dispute or correction request is pending. Right to object: object to our processing of your data for direct marketing purposes at any time. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe.

9. Children and Minors

gd99 is strictly an adult platform. Our services are available only to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory part of our registration and KYC process. Our commitment to protecting minors is absolute — if we discover that a user is under 21, we will immediately suspend the account, void any pending transactions, and securely delete all personal data associated with that account.

• We use age-gating measures at account registration, including date-of-birth verification and document-based identity checks.
• No marketing communications are sent to users who have not completed age verification.
• Parents or guardians who believe their child may have accessed gd99 should contact us immediately at [email protected].
• Responsible gaming tools such as deposit limits and self-exclusion are available to all adult users to help manage their play responsibly.

If you believe a minor has accessed or registered on gd99, please report this immediately by emailing [email protected] so we can take swift action.

10. International Data Transfers

gd99 primarily stores and processes your personal data on servers located in secure data centres. In some cases, certain service providers we work with may process data in jurisdictions outside Bangladesh. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection by relying on contractual safeguards with those partners.

We do not transfer your personal data to any party that has not agreed to treat it with the same level of confidentiality and security that gd99 applies internally. Any overseas transfer is subject to strict contractual controls and is only performed where necessary to deliver the core services you have requested.

11. Changes to This Privacy Policy

gd99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our business practices. When we make a material change, we will notify registered users by posting a prominent notice on the gd99.lat website and, where appropriate, by sending a notification to the email address on your account.

Your continued use of gd99 following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We therefore encourage you to review this page periodically. The effective date at the top of the document will always reflect the most recent revision.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gd99 handles your personal data, please do not hesitate to reach our dedicated support team. Our team is available 24/7 and responds in both English and Bangla to serve players across Bangladesh. You can contact us by email at [email protected]. We aim to acknowledge all privacy-related enquiries within 24 hours and resolve them fully within 7 business days. For urgent data protection matters, please mark your email subject line clearly so our team can prioritise your request.